More than anything we want you to be happy with your purchase!! If something doesn’t look to feel right, please email us here and we’ll make it right!
Also please be informed that placing an order means that you accept all the terms mentioned below
RETURN
At usprimebest.com, we understand that sometimes issues may arise with your purchase, and we strive to make the return process as convenient as possible.
That’s why we offer a “No Returns” policy in certain cases, meaning you don’t have to return the item to us.
You do not need to RETURN your personalized printed items as this will waste your valuable time and money. Just provide detailed information and pictures of the items you received for us to resolve your issue.
If you change your mind about your purchase, please submit your ticket via this form, provide your order number and the modification you would like to apply. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be canceled and modified within 2 hours. After that time, the order is locked for processing and can no longer be canceled or edited.
Please be informed that:
Personalized Orders are locked for processing right after the order is completed so sometimes it is impossible to make adjustments. Please double check all details before completing the order.
For modification requests in the holiday season, orders may reach you a little longer than usual. However, it is rare because we always try to complete the changes immediately.NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
FREE REPLACEMENT OR REFUND
This applies to packages with no movement for more than 3 weeks or far exceeding our estimated time of arrival (ETA). If there is no problem with the shipping address, you will receive a FREE replacement in a timely manner.
We will take full responsibility within 30 days from order arrival, if the product(s):
Have been crashed, damaged or faulty
Are not what you ordered or not as in your Order Confirmation email
REPLACEMENT WITH SMALL FEE
In the following cases, fortunately, replacements can be sent for a small fee of 5% of the original price:
1. You received the wrong item/ design/ size due to incorrectly customized input.
2. Your shipping address was returned and destroyed due to incorrect address input.
Thank you for placing trust in our business and letting us do what we love!
If you have any questions, please don’t hesitate to contact us by phone +84846788940 or via email [email protected]
